# INN3694C Output Problem

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Hi,
I am using INN3694C for 12V/1A & 3.3V/2A.

1. Both the Outputs are not constant.
2. At 3.3V Output - 1.3 ~ 2.15V
3. At 12V Output – 1.3 ~ 2.07V
4. Input Voltage – 230VAC
5. At BPP Pin - 5.34V
6. At BPS Pin – 1.1V ~ 2.34V
7. At V Pin – 156 ~ 186V

Help me to solve this problem.

Regards,
Nishanth M,

AttachmentSize
INNO_SWITC-3.pdf219.98 KB
Transformer_Details_-EFD20.pdf310.17 KB

Hi Nishanthm, could you please try to increase the zener voltage for D2 from 8.2 to to 10V?

the problem remains the same after changing the Zener Diode D2 from 8.2V to 10V.
INNO-SWITCH:-
Pin No - 1 = 0V
Pin No - 3 = 0.46 ~ 1.07V
Pin No - 4 = 1.54 ~ 2.68V
Pin No - 5 = 0V
Pin No - 6 = 1.58 ~ 3.14V
Pin No - 7 = 1.95 ~ 3.11

Secondary Side Output 1(3.3V) = 1.71 ~ 3.12V
Secondary Side Output 2(12V) = 1.61 ~ 2.98

Hi Nishanthm,

From the measurements you providing it looks like the unit continuously is trying to start, but something is preventing this to happen.

The 8.2V zener will definitely short the outputs because the difference in the winding voltages is higher. Theoretically 10V should be OK, but for the experiment make it 12V and try again.

The other reason for not starting could be that the winding directions are incorrect. On the schematics they look right but is relatively easy to do a mistake when winding the transformer.

That is the next thing to check if the unit still does not start with 12V zener.

Sorry, I just now realize that on the schematics the bias winding is not correct. Please reverse the pins on the bias winding.